Shipping Policy

SHIPPING POLICY

Ability Tech Foundation ("we" and "us") is the operator of (www.abilitytechfoundation.org). ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. GENERAL

By consenting to the terms and conditions you hereby understand that the items you are ordering are donated items, and come As-Is.

2. SHIPPING COSTS

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. RETURNS

3.1 RETURN DUE TO CHANGE OF MIND

Ability Tech Foundation will NOT accept returns due to change of mind.

3.2 WARRANTY RETURNS

Ability Tech Foundation does NOT provide warranty claims for equipment, supplies, or any other goods purchased or provided.

4. DELIVERY TERMS

4.1 TRANSIT TIME DOMESTICALLY

In general, domestic shipments are in transit for 2 - 7 days

4.2 TRANSIT TIME INTERNATIONALLY

Ability Tech Foundation does NOT ship internationally at this time.

4.3 DISPATCH TIME

Orders are usually dispatched on Mondays. Our business operates on Monday - Friday during standard business hours, except on national holidays at which time the business will be closed. If we are experiencing a high volume of orders, shipments may be delayed. We will not be responsible for missed deadlines due to weather conditions, power interruptions, back-orders or errors from distributors, shipping errors or anything else outside our control. If we expect or foresee any problems, we will inform you of the problem and work with you to reach a solution In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Holidays observed, Dates Closed (Including, but not limited to the following chart)

New Year’s Day (The day before and after)

Memorial Day

Independence Day (The day before and after)

Labor Day

Veterans Day

Thanksgiving Day (The day before and after)

Christmas Day (The 2 days before and after)

4.4 CHANGE OF DELIVERY ADDRESS

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. BOX SHIPPING

Ability Tech Foundation will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 MILITARY ADDRESS SHIPPING

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 ITEMS OUT OF STOCK

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 DELIVERY TIME EXCEEDED

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for next steps.

7. DUTIES & TAXES

7.1 SALES TAX

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 IMPORT DUTIES & TAXES

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and undefined encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to undefined at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. INSURANCE

Parcels are insured for loss and damage up to the value of your order purchase.

9.1 PROCESS FOR PARCEL DAMAGED IN-TRANSIT

We will process a refund as soon as the courier has completed their investigation into the claim.

9.2 PROCESS FOR PARCEL LOST IN-TRANSIT

We will process a refund as soon as the courier has conducted an investigation and deemed the parcel lost.

10. CUSTOMER SERVICE

For all customer service inquiries, please email us at support@abilitytech.org